Uncomfortable Talking About Pet Health Insurance? Shift Your Thoughts

Wendy Hauser, DVM, assistant vice president of veterinary relations for Crum + Forster Pet Insurance Group, says finding ways to help clients say yes to pet health insurance is critical.
Published: August 14, 2017


Hospital team members may feel uncomfortable talking about pet health insurance because they don't want to be seen as salespersons or as forcing clients into anything. But, Wendy Hauser, DVM, assistant vice president of veterinary relations for Crum + Forster Pet Insurance Group, says finding ways to help clients say yes to pet health insurance is critical.

Clients are not looking for you to sell them the pet health insurance or to be experts on the subject, but surveys show that clients are looking for validation that pet health insurance is a good idea.

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