Pet Owner Perception of Value, Empathy

The results of a recent pet owner survey uncovered that clients perceive communication from veterinary practices as a request for more money.
Published: April 16, 2018


Amanda Landis-Hanna, DVM, senior manager of veterinary outreach for PetSmart Charities, talks about the results of a recent pet owner survey, and a few of the things that stood out to her. This particular survey uncovered that clients perceive communication from veterinary practices as a request for more money rather than a display of concern for their or their pet’s wellbeing.  

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