Alexa, Ask VCA to Schedule an Appointment for My Pet

The push to generate customer satisfaction using technology means some pet owners can now use Amazon’s Alexa to help manage their pet’s health care.
VMD Editorial Staff
Published: December 11, 2018
Amazon AlexaVCA Animal Hospitals recently struck a deal with Amazon to integrate Alexa skills into the hospital chain’s pet care management offerings. Specifically, clients can now link VCA’s Amazon skill to their online VCA account. Then, through voice commands, clients can schedule appointments and receive pet health care reminders directly through Alexa.

Los Angeles–based VCA operates more than 850 veterinary hospitals in North America. The Amazon partnership is part of the company’s push to improve the customer experience using digital technology.

“As a leader in the pet healthcare industry, we've made it our mission to provide pet owners with the best possible experience through continued innovation and digital transformation,” Brendan Lynch, VCA’s vice president of digital strategy, said in a statement. “For us, that means making every interaction between pet owners and our animal hospitals as convenient and easy as possible.”

This marks Amazon’s first specific venture into the growing animal health care market and makes VCA the first in the animal hospital in the industry to introduce voice command to manage pets’ health care.

“The ultimate goal of introducing these newer tech-forward offerings like the VCA Animal Hospitals skill is to create a more seamless customer experience when it comes to pet healthcare, and to make sure we have healthier pet patients,” said Aaron Frazier, vice president of client experience for VCA Animal Hospitals.

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